Shipping and Exchanges
WHEN WILL MY ORDER SHIP?
Most orders ship within 2-4 business days of purchase. Shipping times may vary due to availability of merchandise. Orders are not shipped on Sundays or holidays.
As soon as your order ships you will receive an email confirmation with tracking to the email address you entered on your order. If for some reason, you did not receive an email after the following 5 business days of your order, please check your spam folder and add firstname.lastname@example.org to your safe sender list or email us the name and email you ordered under.
Ciera Rogers US orders usually deliver in 3-6 business days.
International Orders are processed weekly and can take from 7-15 business days for delivery
HOW DO I CHECKOUT?
Checkout as a guest with Paypal and use your debit/credit card, use any major credit/debit card or check in as a Paypal user and complete a payment
EXCHANGE POLICY U.S. Customers
Notice of exchanges must be done within five days of customer receiving merchandise. Once shipped, we do not accept returns.
If you want to exchange your previously purchased item that was damaged when you received it, we will gladly exchange the product for something else on our website that is of equal or greater value. Please let us know immediately of any damages to the product.
If you are wanting to exchange your purchased item, your new selection must be equal or greater value of your original purchase. We are only able to offer what is available on the website once we process your exchange. WE DO NOT HONOR REFUNDS FOR EXCHANGES.
You are responsible for purchasing a label to ship the items back to us and also purchasing a label to ship your new item back to you. When sending back your exchange a return label must be inside of the package for a valid exchange.
We require a tracking number on merchandise that is sent back to us and these items must be returned in the same condition that they were received.
We require that all exchanges are sent within five days. If this is done later than the five day window, we will not honor the exchange.
Thank you for your patience and understanding.
We understand that our policies may not coincide with PayPals policies, however, we do ask that our policies are taken note of BEFORE a purchase is made and respected.
Our customer service team strives for customer satisfaction and all issues are resolved to our best efforts. Please email us at email@example.com with any concerns or questions.